Patient Portal Instructions for Existing Patients
We have recently transitioned to a new medical records system that will allow you to have access to all of your medical information including lab results, lab orders and appointment instructions through a patient portal.
In order to gain access to your portal, you should have either received an email with a link inviting you to the portal OR you can try to log in HERE. If you receive an error message that says you do not have access to your account, please contact our office at (512) 368-9171, option 5, and ask for portal access.
Once you have set up your account and logged into the portal, you will need to complete the following steps:
STEP ONE: Contact Info / Profile Picture
Click on MY ACCOUNT DETAILS and update all of your contact information.
You can skip the insurance info since we do not file claims and won’t need it.
Please upload a PROFILE PICTURE - this is REALLY helpful for us since there are so many of you.
STEP TWO: Pharmacies
Click on MY PHARMACIES.
Add a REGULAR pharmacy and a COMPOUNDING pharmacy (yes, 2 different pharmacies) where you would like for us to send your prescriptions.
Compounding pharmacies make specialty medications like hormones, ie: testosterone or progesterone.
STEP THREE: Consent Forms
Click on QUESTIONNAIRES.
You do NOT need to fill out any of the New Patient Questionnaires.
You DO need to fill out all of the forms under NEW PATIENT CONSENT FORMS & POLICY AGREEMENTS, even if you have already done them in the past, so that everything in your chart will be updated.
Yes, you MUST complete the MEDICARE form, even if you are not a Medicare patient, because it informs you that we do not accept Medicare and by law you must acknowledge that you are aware of that.
STEP FOUR: Appointment Update Form
Click on QUESTIONNAIRES.
Complete the Appointment Update Form under ESTABLISHED PATIENT FORMS.
This must be done before each follow-up appointment with your provider.
Only fill out the Qsymia or Release of Information form as needed, if applicable.
STEP FIVE: Lab Results / Lab Orders
You can access your lab results and/or lab orders by clicking on LABS & DOCUMENTS. From there, you can print or download a copy of labs as needed.
Your lab orders are sent in electronically, but a printable copy of the order is available in your portal if you’d like to take a copy with you to the lab as a back-up.
STEP SIX: Appointment Summary (Instructions)
After each appointment, you will find your instructions from your provider under MY APPOINTMENT SUMMARIES.
You will receive a notice from the system when your instructions have been posted to your portal so no need to keep logging in to check on the status.